Cancellation Policy

Right of withdrawal (for one-time delivery)

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us, Elk Market Development GmbH, Otto-Schmiedt-Str. 39, in 04179 Leipzig, by means of a clear statement (e.g. a letter sent by post or by e-mail to info@elkmarket.de) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to Elk Market Development GmbH immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You have the right to withdraw from this contract within fourteen days without giving any reason.

Exception to the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods whose sealed/sewn packaging has been opened and which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. It also does not apply if you do not observe the humidity restrictions necessary for storing the product and return the goods at which the room humidity specified on the product for proper storage is either below or above.

End of revocation

Please avoid damage and contamination. If possible, send the goods back to us in the original packaging. If necessary, use protective outer packaging. The right of withdrawal exists even if you do not comply with this request.

Shopping Basket
Scroll to Top